Part of Operations, our managed services practice.
ManagedServices
One team responsible. One number to call.
Once systems are live, someone has to look after them. Our managed services team monitors infrastructure and applications around the clock, runs the helpdesk, applies patches and manages the infrastructure, all to one service level agreement.
Covered
Monitoring and response, around the clock, Helpdesk and application support, Cloud and infrastructure management, Security monitoring, Patch and release management, Quarterly business reviews.
What you get
- 24/7 monitoring
- Infrastructure and applications watched day and night, with alerts that reach a person.
- Service desk
- A service desk your staff can reach, run by the team that knows your systems.
- Patch management
- Updates applied on a schedule you agree, tested before they reach production.
- Infrastructure management
- Servers, networks and cloud accounts kept healthy, sized and documented.
- One SLA for everything
- All of it on one service level agreement, one team and one number to call, with improvements reviewed every quarter.
Our process
The same four steps on every engagement. How we work
Discovery
We learn the business, the constraints and the outcome that matters before proposing anything.
Strategy
We design the solution and the roadmap with you, with success measures agreed up front.
Implementation
We deliver in short increments: working software, and people who fit the team.
Optimization
We monitor, review and improve against the SLA, with quarterly reviews.
Discuss your
requirements
One conversation covers people, platforms and operations. You talk to someone who can answer for all of it.