Blue Yonder Implementation Design Lead - Hybrid, OH

Key Accountabilities / Primary Duties & Responsibilities
Pursuits:

• Recommends basic to complex configuration strategies for predefined IT solution(s) that meet or exceed the requirements of customers and business partners.
• Participate in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to complex business opportunities.
• May develop new solutions and strategies.

Project Planning & Administration:

• Contributes to the development of project plans by supporting the overall project work plan, specifically in estimating implementation tasks (e.g., system set-up, user testing, training).
• Experienced in the use of Supply Chain Project administration processes, including tracking labor against the project plan.

Project Delivery:

• Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.
• Applies advanced level industry specific knowledge to deliver solutions.  Provides specialty technical knowledge of one or more in-house or third-party applications.
• Performs system setup, configuration, testing, training, troubleshooting and go-live support.
• Facilitates training for all levels of associates, customers, and/or business partners.

Excellent written communication skills – ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
Excellent customer/partner orientation skills – ability to ensure that customers/partners know what to expect, and keep customers/partners informed; project customers’/partners’ long term needs; be resourceful to meet complex needs; recover from service failures; make customers/partners feel important and exceed their expectations; create customer orientation in work groups.

Excellent organization and planning skills – ability to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability

Superior decision making and problem-solving skills – able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics

Excellent analytical problem-solving skills – ability to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions

Excellent business analytical skills – high level functional requirements – the systems, services, constraints and goals are established from a functional perspective using as input business process flows and consultation with business users

Excellent presentation skills – extensive skills in communication – both verbal and written – using MS Office tools, Visio and other complex software tools.

Ability to start and persist with a specific course of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals (Commitment to Task)

Ability to use systems thinking to anticipate consequences and prevent problems; comply constructively with written or unwritten rules; use detailed procedures and/or previously established techniques, conform to standards so systems run smoothly, and maintain consistency (Systems/Process Orientation)

Ability to perform within a matrix environment with other divisional staff

Minimum Qualifications

• Bachelor’s degree in a relevant business or technical field
• 7-9 years’ experience in an IT environment
• 5-7 years’ experience as an IDL - in the implementation and support of business systems
• Considerable knowledge of information technology, logistics and supply chain marketplace
• Considerable knowledge of service functions, including deep and broad understanding or experience of a service function inside the context of a business unit
• Thorough knowledge of specific applications based on assigned specialty area
• Excellent verbal communication skills – ability to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listens well.