Product Manager

Key Responsibilities

· Develop and communicate a clear product vision, strategy, roadmap, and measurable objectives aligned with broader business priorities.

· Identify customer, associate, and operational needs through research, feedback, data analysis, and direct stakeholder engagement.

· Translate business opportunities and user needs into clear product requirements, features, user stories, and acceptance criteria.

· Own and prioritize the product backlog based on customer value, business impact, technical feasibility, risk, and level of effort.

· Partner with Engineering, Design, Data, Architecture, Security, Quality Assurance, and Operations throughout the product-development lifecycle.

· Lead product discovery activities, including problem definition, market research, competitive analysis, customer interviews, and concept validation.

· Establish key performance indicators and use product data to evaluate performance, adoption, customer satisfaction, and return on investment.

· Make informed prioritization decisions using quantitative data, qualitative insights, business strategy, and technical considerations.

· Facilitate alignment among business and technology stakeholders regarding scope, priorities, dependencies, timelines, and expected outcomes.

· Collaborate with Agile teams during backlog refinement, sprint planning, reviews, and retrospectives.

· Support iterative delivery by defining minimum viable products, testing assumptions, gathering feedback, and adjusting priorities as needed.

· Coordinate product launches and go-to-market activities with Marketing, Communications, Training, Support, Operations, and other partners.

· Monitor product performance after launch and identify opportunities to improve usability, reliability, adoption, and business value.

· Identify and manage product risks, cross-team dependencies, and delivery constraints.

· Ensure products meet applicable security, privacy, accessibility, legal, compliance, and data-governance requirements.

· Communicate product progress, decisions, risks, and results clearly to team members, senior leaders, and other stakeholders.

· Manage products throughout their lifecycle, including modernization, enhancement, consolidation, and retirement when appropriate.

· Stay informed about customer expectations, industry trends, competitive developments, and emerging technologies.

Required Qualifications

· Six or more years of experience in product management, product ownership, business analysis, or a related role.

· Demonstrated experience managing digital products from discovery through launch and ongoing optimization.

· Experience developing product roadmaps, managing backlogs, and writing clear product requirements and user stories.

· Strong understanding of Agile product-development methodologies and practices.

· Experience using data, customer insights, and business metrics to guide product decisions.

· Ability to balance customer needs, business priorities, technical constraints, and delivery timelines.

· Strong analytical, critical-thinking, problem-solving, and decision-making skills.

· Excellent communication, presentation, facilitation, and stakeholder-management capabilities.

· Ability to influence cross-functional teams and senior stakeholders without direct authority.

· Experience collaborating closely with software engineering, design, data, and operational teams.

· Ability to manage multiple priorities and navigate ambiguity in a fast-paced enterprise environment.

· Proficiency with product-management, analytics, collaboration, and work-tracking tools.

Preferred Qualifications

· Experience with retail, e-commerce, loyalty, payments, merchandising, pricing, supply chain, inventory, fulfillment, digital customer experience, or workforce technology.

· Experience managing products used by large customer populations or distributed workforces.

· Familiarity with cloud platforms, APIs, microservices, data platforms, and enterprise-system integrations.

· Experience conducting customer research, usability testing, experimentation, or A/B testing.

· Knowledge of product analytics and visualization tools such as Power BI, Tableau, Looker, Adobe Analytics, or similar platforms.

· Experience defining objectives and key results, business cases, financial models, or return-on-investment projections.

· Familiarity with Jira, Confluence, or comparable product-development tools.

· Experience supporting enterprise modernization or digital-transformation initiatives.

· Product management, Agile, Scrum, or related professional certification.