Help Desk Analyst - Onsite, OH

What we're looking for

• Key Skills:
• • Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• • Utilize Microsoft O365
• • Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• • Use professional written and oral communication
• • Work successfully across multiple teams
• • Provide analytical and troubleshooting support for video endpoints and fiber networks
• • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• • Prefer experience with Polycom and Cisco infrastructure and endpoints
• • Provide limited audio/video support for management off-site activities
• • Maintain strict confidentiality for all videoconferencing activities
• • Report operational and technical issues to managers.