Senior Business Analyst - Hybrid, PA

Submission Due Date: 09/21/2026

Client    - State of PA

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Sr. Business Analyst to work on requirement gathering, design and testing for the modernization of the Commission’s CAI application. The CAI application is critically important for resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for working with the business unit subject matter experts and identifying and recommending key system improvements while retaining the existing key functionality and ensuring it is migrated to the new system.  This role requires someone with a strong background in identifying ways to make process improvements wherever they can occur.  This position will require an individual that can work well with a team and be able to work independently.  This role will make recommendations to the business unit, be able to clearly document them and be able to discuss in detail with other team members such as the Product Manager, Data Modeler, Developers, and Product Owner.  This individual will also need a strong testing background and will be able to test the functionality of the system to verify the accuracy of the changes.