Quality Assurance Specialist with ServiceNow Testing Lead - Hybrid, OH

Submission Due Date: 06/11/2026 Client - State of Ohio Hybrid position, currently expected to be in office two days a week and that is subject to change The Quality Assurance Specialist 4 (QAS4) serves as a senior-levelquality assurance professional responsible for leading testing efforts forenterprise ServiceNow applications and platform enhancements. This positionwill oversee quality assurance activities throughout the software developmentlifecycle, ensuring the delivery of high-quality solutions that meet businessrequirements and organizational standards. The QAS4 will collaborate with Business Analysts, Developers,Product Owners, Scrum Masters, and business stakeholders to develop teststrategies, execute test plans, manage defects, coordinate User AcceptanceTesting (UAT), and support continuous improvement initiatives within an Agiledevelopment environment.

What you'll do

• Key Responsibilities:
• Lead quality assurance and testing activities for ServiceNow platform implementations, enhancements, integrations, and upgrades.
• Develop and maintain comprehensive test strategies, test plans, test cases, and test scripts.
• Execute functional, regression, integration, system, and user acceptance testing.
• Utilize ServiceNow Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites.
• Review business requirements, user stories, and acceptance criteria to ensure testability and completeness.
• Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios.
• Track, document, and manage defects through resolution and validation.
• Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders.
• Ensure traceability between requirements, test cases, and testing results.
• Provide testing status updates, metrics, and risk assessments to project and program leadership.
• Support Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Participate in ServiceNow platform upgrade testing and validation activities.
• Identify opportunities for test automation and process improvements.
• Mentor and provide guidance to junior QA resources and project team members on quality assurance best practices.
• Develop and maintain testing documentation and quality assurance standards.