Submission Due Date: 06/12/2025

Client  - State of Ohio

Onsite

Parking is not provided

Occasional travel to customer locations may be necessary. No reimbursement

DAS/Office of Information Technology/Enterprise Shared Solutions is seeking an experienced resource to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management. Duties include, but are not limited to:

Project Management and Reporting

·        Plan, organize, prioritize, and manage multiple work efforts

·        Develop project plans and schedules

·        Identify key milestones and deliverables

·        Develop and update project artifacts

Operations Management

·        Triage, prioritize, and assign incoming incident/requests

·        Manage incident/request backlog

·        Develop Key Performance Indicators

·        Review Managed Service Provider status reports

·        Monitor and track SLA metrics and performance

Release Management

·        Work with Managed Service Provider to scope and schedule enhancements for release

·        Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders

·        Track high-visibility and legislatively mandated activities/enhancements

Customer Relationship Management

·        Build and maintain relationships with key stakeholders and customer representatives.

·        Communicate with users and customers as necessary.

·        Coordinate and present proposals to customers as necessary.

·        Present to technical and non-technical audiences to influence and drive outcomes.

·        Identify and drive OCM needs

Additional duties per the OST Program Manager 5 job description.