Submission Due Date: 08/18/2025

Client   - State of PA

This is 100% onsite based.

Interview will be in-person.

Work Hours Mon. - Fri. 8:00 AM - 4 PM (37.5 hours wk)

PA State Police, 1800 Elmerton Avenue, Harrisburg, PA 17110

Description of Duties

• Able to coordinate, communicate, document, track progress and status on initiatives.

• Familiarization with project management concepts

• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.

• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.

• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.

• Coordinates IT asset replacements, upgrades, and enhancements schedules.

• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.

• Responds to Service Desk tickets requiring Level 2 asset management attention.

• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.

• Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.

• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.

• Create documentation for technical staff and end user.

• Image and configure laptop and desktop hardware.

• Create objects in SCCM and AD for devices needing to be imaged

• Post image AD OU verification

• Verify drivers are correct

• Test images for accuracy on new hardware

• Manual bios changes

• Update documentation changes during imaging process-submit to Systems Management Supervisor for approval

• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.