Submission Due Date: 12/11/2025

Client  - State of PA

This requisition will feature first round interviews via Teams

Candidates in other counties may be considered based on qualifications and candidate availability.

Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.

General IT Experience

• Proven at least 15 years’ experience supporting:
• Windows Desktop OS
• Windows Server
• Active Directory
• Scripting
• MS Office

Software Packaging and Deployment

• Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes.
• Download and prepare vendor software for packaging.
• Perform test installations of out-of-box (OOB) software.
• Determine the appropriate installation method (e.g., batch or PowerShell scripting).
• Develop installation scripts using established standards and best practices.
• Test and validate completed packages.
• Deliver finalized packages to the SCCM team for Software Center testing.

Testing Coordination and Support

• Coordinate with technical leads, business users, and project managers during the testing of software packages.
• Work closely with testers to refine and improve the end-user experience.
• Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and Support

• Resolve or assist in resolving cross-application technical issues.
• Provide support for end-user installation or deployment issues.
• Manage and update Active Directory groups relevant to CADD Support.
• Research and recommend hardware for purchase when required.

Communication and Teamwork

• Provide clear, accurate, and timely status updates.
• Demonstrate strong written and verbal communication skills.
• Work effectively in a team environment to meet shared objectives.
• Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

• Complete assigned tasks within established time estimates.
• Follow organizational quality standards and procedures.
• Develop, refine, and document expert practices and standards.
• Ensure documentation is accurate, complete, and up to date.
• Identify, track, and resolve issues, risks, and action items.
• Stay informed about industry trends and emerging tools and apply them appropriately.
• Proactively anticipate and resolve issues impacting the team.

CADD Application and Plotting Support

• Develop and support plotting solutions across various CADD applications.
• Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience).
• Package PennDOT WorkSpace for posting to public facing CADD Resources web site.
• Guide business partners on implementing PennDOT workspace resources within their environments.

ProjectWise Administration

• Maintain and administer ProjectWise on-premises server infrastructure:
• Support four ProjectWise environments, each consisting of three Windows servers.
• Maintain SQL databases associated with ProjectWise datasources
• Manage project creation and access control.
• Develop and implement new ProjectWise features (e.g., workflows, states).
• Test and deploy ProjectWise product upgrades.
• Collaborate with Digital Delivery:
• Establish methods for onboarding Business Partners to use ProjectWise
• Administer Business Partner access and permissions
• Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.