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  • Help Desk Analyst 2 - Onsite, OH

Help Desk Analyst 2 - Onsite, OH

Help Desk Analyst 2 - Onsite, OH

Submission Due Date: 10/12/2025

Client  - State of Ohio

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description:

  • Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
  • Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
  • Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
  • Interfaces with other platforms from both hardware and software perspectives.
  • Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
  • Responds verbally and in writing to questions and concerns.
  • Performs other duties as assigned.
  • Strong experience supporting Windows 11
  • Experience with file server management, activedirectory, GPO settings.
  • Travel is required