Application

A CASE STUDY ON EVALUATING ROI THROUGH OPTIMIZED TECH STAFFING STRATEGIES

OPTIMIZED TECH STAFFING STRATEGIES

Challenge

As the digital revolution accelerates, companies are constantly pressured to gain a competitive edge through innovative technologies. Yet maintaining a talented tech workforce remains a significant cost. This case study examines how one global firm optimized its staffing model to preserve capabilities while lowering costs.

Analyzing Tech Talent Archetypes

As a first step, leadership conducted a thorough analysis to understand how these employees were structured. They categorized talent into four archetypes based on value proposition:


  • Core Play

  • Value Play

  • External Play

  • Flex Play

Evaluating Sourcing Locations

The leadership examined how talent was sourced across four main categories based on location and employment type:

 

  • High-cost internal staff in major financial centers.
  • Low-cost internal staff located in developing countries.
  • High-cost external consultants.
  • Low-cost external providers with offshore delivery centers.

Reframing Functional Domains

Each core functional domain within the IT organization was then reviewed:

  • IT Governance: Strategy, planning, portfolio management
  • Information Security: Risk management, compliance
  • Business Relationship Management: Partnering with lines of business
  • Application Development & Maintenance
  • Infrastructure Services: Data centers, end-user support
  • IT Operations: Service level management, reporting

Conclusion

The Optimization Strategy

Leveraging findings from the initial analyses, senior leadership collaborated with division managers to craft a multi-faceted optimization approach. The overarching goal was to reduce IT function costs by at least 15% while modernizing supporting infrastructure and tooling to advance the digital customer experience.

Transition non-core, non-differentiating flex play resources support internal teams

Transition non-core, non-differentiating flex play resources support internal teams

Renegotiate contracts with external vendors to demand discounts

Renegotiate contracts with external vendors to demand discounts

Gradually shift external staff and consultants to optimized delivery models

Gradually shift external staff and consultants to optimized delivery models